Northform Support · Smart student support, with diagnostics
A student-facing AI that reads your course catalog, your error logs, the user's session and the failing request — then explains what broke, fixes what it can, and escalates a clean ticket for the rest.
When a student hits an error, Support pulls the request ID, server log, browser console and last 30 seconds of session events, then explains in plain English what went wrong — not just 'try clearing your cache'.
Matches the student's request ID to server, edge and DB logs.
Knows which lesson, quiz attempt or payment they were on.
Says 'video CDN timed out at 0:42' instead of 'something went wrong'.
Replays the exact API call to confirm the failure before responding.
Support can take real actions inside your platform — resume a stuck lesson, re-grant a certificate, refund a duplicate charge, reset a quiz attempt. Anything risky goes to a human with a complete diagnostic packet attached.
Scoped admin actions with audit trail and reversal.
Routes to the right human — billing, instructor, dev — by issue type.
Logs, screenshots, repro link and proposed fix bundled with each ticket.
Knows if it's a known incident and tells the student honestly.
One email gets a real human, a real proposal and a real timeline.
See it diagnose →